THE HIGHEST STANDARDS IN THE MONITORING INDUSTRY
Exceeding Industry Standards
As Acadian employees, we have a great deal of pride in our work, and we see every day as an opportunity to make a difference. Our passion and compassion guide our actions as we monitor the well-being and security of people and companies across the country. Our innovation and use of new technology help us to improve our services to our dealer partners and care for their customers. Headquartered in Lafayette, Louisiana while also maintaining multiple redundant locations, we go above and beyond to ensure that our people, services and technologies are certified to exceed industry standards. As a part of one of the largest life safety companies in the world we understand the importance of each and every signal that we monitor.
Acadian understands that it’s only as good as its weakest employee. That’s why Acadian hires the best and puts each employee through a rigorous training process.
Acadian is constantly researching and integrating in the latest products and services from security manufacturers. As a results Acadian’s dealer partners always have access to the newest and most cutting edge products to offer their customers.
Acadian dedicates a number of resources each year to ensuring that its infrastructure meets Acadian’s Business Continuity Standards while also ensuring that Acadian can successfully monitor the latest technology that its dealer partners choose to use.
Five Diamond Certified
Each of Acadian’s three UL-listed, bi-directionally redundant central stations uses the most advanced industry technologies and is staffed with highly trained and certified response team members ensuring the fastest response to calls 24 hours a day, 365 days a year.
TMA Five Diamond designation is granted annually to monitoring centers that satisfy all of the requirements of the five points of excellence:
- Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
- Commitment to the highest levels of customer service.
- Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the TMA online training series.
- Commitment to raising the industry standards through TMA membership and participation in its activities. Commitment to reducing false dispatches.