All-in-One Alarm Company Software

Running an alarm company means juggling a lot at once. You’re managing new sales leads, scheduling installers and technicians, handling customer billing, and making sure everything ties into your monitoring center. It’s easy to feel stretched thin. That’s where WorkHorse comes in. We offer an all-in-one alarm company software platform that keeps every part of your operation connected and in sync — so you can breathe easier and focus on growing your business.

One Platform for Your Entire Alarm Business

WorkHorse SCS is designed to be the single software solution for alarm dealers and security companies. Instead of hopping between different tools, imagine doing it all in one place. Need to dispatch a technician for a service call? Update a customer’s account information? Send out monthly recurring invoices? WorkHorse handles it all seamlessly. Our platform combines dispatch & scheduling, customer relationship management (CRM), billing and RMR automation, and even central station integrations under one roof. Enter data once and it’s reflected everywhere, eliminating double entry and reducing errors.

Customer Relationship Management (CRM)

Our CRM system keeps everything organized in one place. Track prospects, customers, job sites, and files effortlessly. With a centralized database, you’ll never lose sight of important details.

Field Service Management

Dispatching technicians has never been easier. Manage schedules, parts, on/off tests, and collections seamlessly. Real-time updates ensure your team stays connected and efficient in the field.

Recurring Monthly Revenue (RMR) Billing

RMR is the lifeblood of your business, and our Subscription module takes the stress out of billing and collections. Automate the process and enjoy timely, accurate revenue management.

eAgreements and eDocuments

Simplify your paperwork with eDocuments. Automatically fill out agreements and send them for signatures in just a few clicks. It’s fast, secure, and eliminates manual errors.

Central Station Integrations

Seamlessly integrate with over 30 central stations to improve monitoring and response times. Our software keeps everything connected for a streamlined experience.

Accounting Integrations

Sync your financial data effortlessly with QuickBooks Online. From invoices to payments, everything is updated in real-time to keep your books in perfect order.

Messaging

Stay connected with your customers through built-in email and text messaging features. Communicate updates, reminders, or promotions directly from the platform while maintaining professionalism.

Customer Portal

Your customers have access to our PayNow Portal. There is no login required for your customers to make their own payments.

Simplify Operations and Delight Customers

Every feature in WorkHorse is built with alarm company needs in mind. Your team gets real-time information at their fingertips — so the dispatcher knows the technician’s schedule, accounting sees when an invoice is paid, and sales can track leads and proposals effortlessly. No more lost paperwork or missed updates. By streamlining your day-to-day operations, we help you respond faster to customer needs and deliver top-notch service. When your monitoring central station ties into WorkHorse, alarm signals, zones, and customer data sync instantly. This means quicker response times and a more reliable service for your subscribers.

WorksWith +30 Central Station Integrations

Integrate effortlessly with central stations across the country. Our software supports over 30 integrations, giving you the flexibility to choose what works best for your business.

WorksWith Communication Partners

Stay connected with your clients. Our integrations with communication platforms ensure you never miss a beat, keeping your operations smooth and responsive.

Focus on Growth, We’ll Handle the Rest

WorkHorse isn’t just software; it’s like an extra member of your team dedicated to keeping things running smoothly. Many alarm company owners say our system feels like the backbone of their business — it keeps everything organized so nothing falls through the cracks. Whether you’re a small local dealer or a growing security provider, our platform scales with you. With the time and headaches saved, you can concentrate on what really matters: building customer relationships and expanding your business. Let WorkHorse handle the busy work behind the scenes, so you can run your alarm company with confidence and ease.

WE WORKWITH QUICKBOOKS ONLINE

No more Double Entry

Now all of your Customers Information, Invoices, and Payments get pushed from WorkHorse to Quickbooks in real time!

Ready to transform your alarm business? Contact WorkHorse today for a FREE demo and consultation.
Let us help you streamline your operations and achieve greater success with our all-in-one software solution.

We are your Single Point of Data Entry

Contact us

FAQs

What makes WorkHorse different from generic field service software?

Unlike generic field service platforms, WorkHorse is purpose-built for alarm and security companies. It combines industry-specific features like central station integration, RMR billing, customer account sync, and technician test tracking — all designed around the workflows alarm businesses rely on.

How does WorkHorse help with alarm system test documentation and compliance?

WorkHorse logs all on/off tests, technician activity, and service documentation in real-time. This provides accurate test records, simplifies audit preparation, and helps you stay compliant with AHJ and monitoring center requirements.

Can I manage multiple alarm company locations in one WorkHorse account?

Yes. WorkHorse supports multi-location management, allowing you to oversee technicians, customers, and billing across multiple offices or regions — all within one centralized dashboard.

How does WorkHorse support alarm system installers and technicians in the field?

WorkHorse provides mobile-friendly scheduling, access to job details, parts tracking, and on-site customer updates. Technicians can log test results, update service statuses, and reduce paperwork — all from their mobile devices.

What kind of customer support does WorkHorse provide?

WorkHorse offers dedicated U.S.-based support, including onboarding assistance, live help desk, a searchable knowledge base, and direct access to technical teams. Whether you’re launching or scaling, our support grows with your business.