WorkHorse Payments Privacy Policy

Last Updated: August 17, 2026

WorkHorse Investments, LLC, doing business as WorkHorse Service Company Software (“WorkHorse,” “we,” “us,” or “our”), provides payment technology that allows customers to make payments to businesses using WorkHorse software (“Merchants”).
This Privacy Policy explains how WorkHorse collects, uses, retains, and protects information when you use a WorkHorse payment page.

1. Our Privacy Commitment
WorkHorse does not sell your personal information.
WorkHorse also does not:

• Rent your personal information
• Share personal information for cross-context behavioral advertising or targeted advertising;
• Provide payment information to data brokers;
• Use payment information to advertise unrelated products or services; or
• Allow unrelated third parties to use your information for their own marketing.

We disclose information only as necessary to provide the payment service, process transactions, support the Merchant, comply with the law, prevent fraud, and protect the security of the payment system.

2. WorkHorse’s Role
The company identified on your invoice or payment page is the Merchant receiving your payment. The Merchant determines the amount you owe and how your payment is applied to your account.
WorkHorse provides the technology used to:

• Display invoices and balances;
• Collect payment instructions;
• Submit transactions for processing;
• Create and associate payment tokens with customer accounts;
• Record payment results;
• Apply payments to invoices; and
• Provide transaction records to the Merchant.

Payments are processed through a third-party payment processor. The processor communicates with banks, card issuers, card networks, ACH networks, and other financial institutions necessary to complete the transaction.

3. Information We Collect
Depending on how you use the payment page, we may collect the following categories of information.
Contact and Account Information

• Name;
• Billing address;
• Service address;
• Email address;
• Telephone number;
• Customer or account number; and
• Information connecting you to the Merchant.

Invoice and Transaction Information

• Invoice numbers;
• Amounts due and paid;
• Payment dates;
• Transaction status;
• Merchant information;
• Payment confirmation or reference numbers;
• Refunds, reversals, disputes, or returned payments; and
• Notes or payment instructions you provide.

Payment Information
Payment information may include:

• Payment-card information;
• Bank-account and routing information;
• Account type;
• Card expiration date;
• Name associated with the payment method;
• Billing ZIP code;
• A token representing a saved payment method; and
• Limited information such as the payment method type and last four digits.

Sensitive payment information is submitted to or processed through a third-party payment processor. WorkHorse may receive a secure token and limited payment details necessary to process and record transactions.
Device and Technical Information
When you access the payment page, we may automatically collect:

• IP address;
• Browser and device type;
• Operating system;
• Date and time of access;
• Referring page;
• Session and security information;
• Activity involving the payment page; and
• Error, performance, and fraud-detection information.

4. How We Use Information
WorkHorse uses personal information to:

• Process and record authorized payments;
• Create payment tokens when you choose to save a payment method;
• Apply payments to invoices and customer accounts;
• Provide payment confirmations;
• Display transaction histories and account balances;
• Communicate payment results to the Merchant;
• Investigate declined, disputed, duplicate, reversed, or returned payments;
• Provide customer and technical support;
• Detect, investigate, and prevent fraud or unauthorized activity;
• Maintain the security and reliability of WorkHorse;
• Meet accounting, auditing, contractual, and legal requirements;
• Enforce our terms and protect our legal rights; and
• Improve the operation and performance of the payment service.

WorkHorse does not use your bank-account or payment-card information for unrelated advertising or marketing.

5. How Information Is Disclosed
We may disclose information to the following parties only for legitimate business, payment-processing, security, or legal purposes.

The Merchant
We disclose transaction, customer, invoice, and payment-status information to the Merchant you are paying. The Merchant may use that information to manage your account, apply payments, issue refunds, and provide customer service.
The Merchant’s handling of your information may also be governed by its own privacy policy.

Payment Processors and Financial Institutions
We disclose payment instructions and transaction information to the third-party payment processor and, as necessary, to banks, card issuers, card networks, ACH operators, acquiring banks, and other financial institutions involved in the transaction.

Service Providers
We may use companies that provide hosting, security, communications, data storage, fraud prevention, technical support, auditing, or other services on our behalf.
These providers may access information only as necessary to perform their services and are not permitted to sell or use the information for their own independent marketing purposes.

Legal and Security Disclosures
We may disclose information when reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or lawful government request;
• Investigate fraud, unauthorized transactions, or security incidents;
• Enforce applicable agreements;
• Protect WorkHorse, the Merchant, our users, or another person;
• Respond to a payment dispute or chargeback; or
• Establish, exercise, or defend legal claims.