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Running an alarm company isn’t for the faint of heart. The days are long, the service calls unpredictable, and the paperwork? Let’s just say it stacks up fast. But if you’re like most owners in this industry, you didn’t get into this to be buried under invoices, double-booked dispatches, or follow-up calls that fall through the cracks.

Picture this: It’s 5 PM at your alarm company’s office, and the monthly billing cycle is wrapping up. The phone is ringing with a customer question, your technician is finishing a late installation, and you’re squinting at a spreadsheet of invoices.

By Steven Hayes, President of WorkHorse

When managing your alarm company invoicing inside WorkHorse (or any accounting platform), you might come across two similar-sounding actions: voiding an invoice and writing off an invoice.

You know the drill. It’s the end of the month – you’re double-checking a mountain of invoices to make sure every customer’s monitoring fee is accounted for. Then the phone buzzes with an urgent service call. As an alarm company owner, RMR is your lifeblood – but managing it shouldn’t feel like a juggling act.

Running an alarm company often feels like a balancing act. One minute you’re following up on a promising sales lead, the next you’re scheduling a technician for an urgent service call.

Imagine it’s Monday morning at your alarm company. With coffee in hand, you’re reviewing the day’s agenda: new installations to schedule, a stack of invoices to send, some service calls to dispatch. It’s a lot for one person to juggle.